Dynamic real-time scheduling with a permanent connection to your employees is now more accessible than ever with the FLS MOBILE FLOW EDITION. Our vision is to harness the power of digitization to create a mobile field service solution that supports your on-site employees efficiently and effortlessly, without adding to their workload.
The FLS MOBILE App (FLOW EDITION) revolutionizes field service operations by streamlining the entire process, from transparent, paperless call processing to enhancing overall efficiency. This allows your field service team to concentrate on what truly matters – delivering exceptional customer satisfaction.
With features like real-time notifications about the arrival of engineers or deliveries at customer sites via text message, and live on-route tracking, we minimize customer wait times. The integration with dynamic route scheduling through FLS Real-Time-Scheduling adds a layer of agility, enabling seamless incorporation of same-day and ad-hoc requests into the route schedule.
Take your field service to the next level with the FLS MOBILE FLOW EDITION, which transfers fully digital workflow processes to an app. If you're currently modeling your processes in the BPMN standard or planning to do so, you can easily transfer these processes to your field service app. This app offers an intuitive and user-friendly interface, tailored to meet the specific needs of your service cases.
FEATURES AT A GLANCE
- BPMN workflow tool set: Seamlessly map and flexibly compile workflow processes in the BPMN standard. This tool set allows for quick and compact digitization of processes.
- User and role reference: Provides clear, simple, and self-explanatory guidance, supporting the skill set of engineers/drivers and minimizing errors during execution.
- Data transmission: Sends all necessary deployment data (customer master data, object data, material data) to the engineer’s device, supporting offline, online, and hybrid scenarios.
- GIS mapping: Integrates with systems like Google Maps or individual GEO systems for precise location services.
- Partner integration: Easily integrates partners and service providers through link sharing.
- Staff radar: Displays nearby engineers, allowing them to seek assistance from colleagues in proximity.
- Push notifications: Sends alerts to engineers, especially in emergencies.
- Automated customer notifications: Informs customers of the estimated time of arrival (ETA) via text message or email, with options for live on-route tracking.
- On-premise data recording: Captures call and feedback data both online and offline.
- Independent appointment scheduling: Allows field engineers to set binding appointments, integrated with FLS Real-Time-Scheduling.
- Checklist and report management: Records checklists, reports, and updates to master data.
- Information provision: Supplies all relevant details about the scope and content of work, deadlines, and customer and machine/system data.
- Real-time file exchange: Enables the attachment and direct transfer of files in various formats (photos, Word, Excel, PDF) to your ERP/CRM system.
- Customizable reports: Offers individually designable customer and call reports.
- Audit-proof signatures: Records signatures post-deployment for both customers and engineers.
- Mobile time recording: Tracks activities and absences.
- Mobile materials management: Manages van stocktaking, material bookings, reordering, and transparent recording of material exchanges between colleagues. Includes handling of material groups, locations, storage facilities, inventory, serialized materials, material movement, and purchase or restock requests.
For any questions or additional information, feel free to call us at +49 431 239 710 or email us at [email protected].
What's New in the Latest Version 7010.1090.80694
Last updated on Oct 25, 2024
Minor bug fixes and improvements. Install or update to the newest version to check it out!
Tags : Business
